Posts Tagged ‘grumpy’

h1

conversation with a customer

March 17, 2009

i worked my second to last shift today at bn.  sometimes customers can be the worst part of the day.  anyone who has worked in retail knows exactly what i’m talking about.  i don’t need a lecture about how the customers are the reason i’m there in the first place, or anything similar.  i am well aware that without customers retailers have no job.  i’m not talking about all customers, but every retailers knows what it’s like to have that one person who comes in, has had a bad day (or life), and decides that it’s his purpose in life to ruin the day of those he comes into contact with.

normally for every jerk like that there is the customer who catches you off guard and instead of being the customer mentioned above, they become the highlight of your day.  i had one of these today.  our conversation follows.

brad:  thank you for calling barnes and noble.  this is brad.  how can i help you?

older woman:  i’m looking for two books.  the first is “self improvement title a” and the second is “self improvement title b.”

brad:  it looks like i would have to order the second title, but the first title may be on hand.  let me put you on hold real quick and i’ll walk over to verify.

brad:  thanks for holding, i do have tha…

older woman:  no, thank YOU for picking up.  that music was horrible!

brad:  i’m sorry.  you didn’t like the music that was playing while you were on hold?

older woman:  no.  [with a hint of a smile in her voice] i didn’t like it, but i don’t like anything.  that’s why i need these books!

good times.