seth godin is on to something

November 5, 2008

he posted this on his blog today.

Your customers and employees and investors will remember how you treated them when times were tough, when they needed a break, when a little support meant everything.

No one in particular will remember how you acted during the boom times.

i just wanted to pass it on.  it’s such an important message that too many managers at every level will forget.  with the holiday season (predicted to be the worst in a generation) approaching there are management lessons that will be forgotten.  some will cost managers their business, some won’t.  all will affect he bottom line.  those who follow this advice are the ones who are most likely to come out on time.

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